Returns & Refunds

Returns

Taneraser.com is confident that your new purchase will meet and exceed your expectations. However, if you change your mind you may return it to us for a full refund within 30 days of your purchase date. The item must be unused and condition as new. Returned goods should be sent at your cost. 

When returning an item by post, please obtain a certificate of posting from the Post Office which may be requested by us in the event that your return doesn't arrive. Please note that these certificates are provided free of charge. On receipt of your returned item, and providing the above conditions are satisfied, we will process a refund to your payment method within 7 business days. 

In order to arrange a return please email us on info@taneraser.com and we will provide further instructions.

Faulty Goods

If any product arrives damaged we will replace it free of charge or issue a full refund if preferred. Please contact us within 30 days of your purchase date detailing the problem. 

When returning an item by post, please obtain a certificate of posting from the Post Office in order for us to refund your postage costs. On receipt of your returned item, we will then either exchange your item or process a full refund within 7 business days.

In order to arrange a return please email us on info@taneraser.com and we will provide further instructions.